Legal & Compliance
Privacy Policy
Adaptive Consulting Pty Ltd · ABN 36 127 176 407 · Last updated:
2 Jun, 2026
Adaptive Consulting Pty Ltd (we, us, our) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect personal information.
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About this Policy
This Privacy Policy applies to all personal information collected by Adaptive Consulting Pty Ltd (ABN 36 127 176 407) in connection with the operation of our business, including through our website at adaptiveconsulting.com.au, our professional services engagements, and our business relationships.
By providing us with your personal information, or by using our website, you consent to the collection, use and disclosure of your personal information in accordance with this policy.
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Information We Collect
We may collect the following types of personal information:
- Identity and contact information — name, job title, organisation, business address, email address, phone number
- Professional information — employment history, qualifications, skills, CV or résumé details (for contractors and candidates)
- Engagement information — project details, communications, notes and records relating to services we provide or receive
- Financial information — billing details, invoice records and payment information necessary to manage our business relationships
- Website usage information — IP address, browser type, pages visited, referring URLs and other standard web analytics data
We only collect personal information that is reasonably necessary for our business functions and activities.
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How We Collect It
We collect personal information directly from you, wherever practicable, through:
- Enquiries submitted through our website or by email
- Business meetings, calls and correspondence
- Proposals, contracts and engagement letters
- CV or résumé submissions from contractors and candidates
- Our clients when they share contact details of their personnel in connection with a services engagement
In some cases, we may collect personal information from publicly available sources such as LinkedIn, company websites or industry directories where this is relevant to our business activities.
If we receive unsolicited personal information about you that we could not have collected directly, we will destroy or de-identify it as soon as practicable unless it is reasonably necessary for one or more of our business functions.
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Why We Collect It
We collect personal information for the following primary purposes:
- Providing, managing and improving our consulting and project management services
- Communicating with clients, prospects, suppliers and partners
- Managing contractor and staff relationships
- Processing invoices, payments and financial administration
- Complying with legal and regulatory obligations
- Developing and promoting our services (where you have consented)
If we collect your personal information for a purpose not listed here, we will notify you at or before the time of collection.
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How We Use It
We use personal information only for the primary purpose for which it was collected, or for a related secondary purpose that you would reasonably expect. This includes:
- Delivering services under our engagement agreements
- Managing our business relationships and communications
- Preparing proposals, reports and deliverables
- Fulfilling legal, contractual and regulatory obligations
- Maintaining our business records
We will not use your personal information for any purpose that is unrelated to those for which it was collected without your consent, unless we are required or permitted to do so by law.
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Disclosure of Personal Information
We may disclose your personal information to the following parties:
- Our team and contractors — employees, subcontractors and consultants engaged by us who need access to perform their roles
- Professional advisers — lawyers, accountants, insurers and other advisers engaged by us in connection with our business
- Technology providers — cloud storage, software platforms and IT service providers who process information on our behalf under confidentiality obligations
- Regulatory and legal authorities — where required by law, court order or regulatory requirement
We do not sell, rent or trade personal information to third parties for marketing purposes.
Where we disclose personal information to third parties, we take reasonable steps to ensure they handle it in accordance with the APPs.
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Direct Marketing
We may use your contact information to send you information about our services, industry insights or events that may be of interest to you. We will only do this if:
- you have consented to receive marketing communications; or
- you are an existing client or business contact and the communication is directly related to our services.
You may opt out of marketing communications at any time by contacting us at privacy@adaptiveconsulting.com.au or by following the unsubscribe instructions in any marketing email. We will action your opt-out promptly.
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Cross-border Disclosure
Our primary operations are in Australia. In limited circumstances, personal information may be accessed by personnel or service providers located outside Australia (for example, cloud software platforms with servers in the United States or Europe).
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they are subject to privacy obligations comparable to the APPs, or we obtain your consent to the disclosure.
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Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our security practices include:
- Access controls and authentication for internal systems
- Use of reputable, secure cloud platforms with encryption in transit and at rest
- Confidentiality obligations in our contracts with staff and subcontractors
- Regular review of our information handling practices
When personal information is no longer needed for any purpose for which it was collected and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
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Access & Correction
You have the right to access personal information we hold about you and to request that we correct it if it is inaccurate, incomplete or out of date.
To make a request, please contact us at [email protected]. We will respond within a reasonable time (generally within 30 days) and at no charge, unless the request is complex or resource-intensive.
Please note: We may decline access to personal information in limited circumstances permitted by the APPs — for example, where providing access would have an unreasonable impact on the privacy of other individuals, or where disclosure is restricted by law. If we decline, we will give you written reasons.
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Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic. Cookies are small text files stored on your browser that help us understand how our site is used.
We may use analytics services (such as Google Analytics) that collect standard internet log information and visitor behaviour patterns. This information is processed in a way that does not identify individuals.
You can disable cookies in your browser settings. Note that some features of our website may not function correctly if cookies are disabled
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Complaints
If you believe we have mishandled your personal information or breached the APPs, we encourage you to contact us first so we can attempt to resolve your concern directly (see section 13 below).
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
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Contact Us
For any privacy-related queries, requests for access or correction, or complaints, please contact us at:
Updates to this policy. We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on our website. The date of the most recent update is shown at the top of this page.